This Field Manual helps you measure the traits and skills of the best servicing team member. The 10 reprintable tools found in the field manual (a downloadable file) include:
Personal Referral Network Worksheet
Matching Score Sheet
Recruit the Best Checklist
Application
Phone Interview Questionnaire
Email Screen Questionnaire
Initial Interview Questionnaire
Reference Check Questionnaires
Final Interview Questionnaire
Interview by Team Member Questionnaire